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How we handle your account and your data

When you open an account with us, you're trusting us with your details and your withdrawals.

Account security verified at loginWithdrawal verification before payoutData encryption on all transactionsSupport in your timezone
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handicap 1.5 How we handle your account and your data
REACH US ANYTIME

Contact us about your account or data

Team online

Live chat

Open the chat window in your account lobby. Our team replies in under two minutes during support hours, Monday to Sunday, 8 AM to 11 PM Jakarta time.

Email support

Send your account or data question to [email protected]. We respond within one business day with next steps for data requests or account changes.

Account settings

Manage privacy and security settings directly in your account dashboard under Profile > Legal & Security. Update your contact email or request a data report from there.

HOW WE PROTECT YOU

Data handling and account security inside handicap 1.5

We encrypt every deposit and withdrawal with TLS 1.2 protocols, so your payment details stay between you and our payment processors.

Payment encryption

All DANA, OVO, GoPay and QRIS transactions pass through TLS 1.2+ encryption. Your card or wallet details are never stored in plain text on our servers.

Withdrawal verification

Before funds leave our account, our team confirms your identity, checks for fraud patterns and matches the payout destination to your profile. Verification takes under 30 minutes.

Two-factor authentication

New device logins require an SMS code sent to your registered phone number. This blocks unauthorized account access even if your password is compromised.

Cookie policy

Session cookies expire after 30 minutes of inactivity. We use no tracking cookies outside your account dashboard and do not share cookie data with advertisers.

Data retention

Account data is kept for seven years to comply with financial reporting laws. After your account closes, we delete personal details within 90 days unless legal holds apply.

Data access and deletion

Request a copy of your stored data or ask for deletion via [email protected]. We provide a full report within five business days. Deletion excludes fraud and transaction records kept for legal compliance.

Common questions about legal terms and your account

Personal data such as your email and phone number is deleted within 90 days. Transaction history and withdrawal records are kept for seven years for financial compliance. You can request a final data export before closure via our support team at [email protected].

Yes. Send a data request to [email protected] with your username and registered email. We compile your complete profile — login history, deposits, withdrawals, game records — and send it to you as a downloadable file within five business days.

Our compliance team checks your account history, confirms the destination wallet matches your profile, and screens for fraud patterns. This takes under 30 minutes. You'll see the withdrawal status update in your account dashboard as it moves through verification and processing.

No. Your payment details go directly to our payment processor via encrypted channels. We do not store wallet numbers or card data on our platform. Only your transaction record — date, amount, status — stays in your account history.

When you log in from a new device, we send an SMS code to your registered phone number. You enter that code on the login screen to confirm it's really you. This adds a second layer of security so a stolen password alone cannot open your account.

Account access, payment methods and withdrawal rules depend on local law in your region. DANA, OVO, GoPay and QRIS are available across Indonesia where local regulations permit. Support operates the same hours for all regions. If your location has specific legal requirements, our team will advise during account setup.

We keep all deposit, withdrawal and game transaction records for seven years to meet financial and compliance record-keeping rules. You can see your full history anytime in the Statements section of your account dashboard.

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