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How We Protect Your Information

When you open an account on handicap 1.5, your personal data and payment details are safeguarded under strict encryption protocols.

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handicap 1.5 How We Protect Your Information
REACH US DIRECTLY

Privacy and Data Access Support

Team online

Live Chat

Our support team is available via live chat on the platform every day from 09:00 to 23:00 Indonesia time. Ask about your data, request account changes, or report privacy concerns instantly.

Email Support

Send privacy requests or data access questions to [email protected]. We reply within five working days with detailed answers and any documentation you need.

Account Settings

Log into your account and navigate to Settings > Privacy to view what data we hold, update your contact information, or adjust communication preferences anytime.

HOW WE HANDLE DATA

Data Security, Cookies and Account Controls

Encryption Standards

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details are tokenised and never stored unencrypted on our servers, meeting international security frameworks.

Cookie Use

We use cookies to remember your login, track gameplay preferences and improve your lobby experience. You can manage or delete cookies through your browser settings without losing account access.

Account Verification

When you withdraw funds, we verify your identity by matching your deposit method and account details. This process protects you from unauthorised access and prevents fraud on your account.

Data Retention

We keep your account data and transaction history for the lifetime of your account plus three years after closure, where local law permits. This ensures payout records and compliance audits remain available.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS partners) and compliance authorities where required by law. No marketing firms, brokers or external platforms receive your personal details.

Change or Delete Data

Request to update your email, phone or address by contacting [email protected]. Account deletion depends on local law and your transaction history; we'll advise on what's possible.

Privacy Policy Questions Answered

We collect your name, email, phone number, date of birth and payment details when you register. During deposits and withdrawals, we also record transaction amounts, times and the payment method used (DANA, OVO, GoPay or QRIS). This data is used only for account verification, payouts and regulatory compliance.

Your account data is retained for three years after closure where local law permits, to fulfil tax and anti-fraud obligations. Transaction records remain accessible for dispute resolution. After this period, personal details are anonymised or securely deleted unless we are legally required to retain them.

Yes. Email [email protected] with the subject 'Data Access Request' and include your account email. We will provide a complete export of your personal information, payment history and account activity within five working days.

No. Payment details are tokenised and processed securely through our payment partners. We never store your full card numbers or wallet credentials. Only transaction IDs and the payment method type appear in your account history.

Only you can access your account using your email and password. Our support and compliance teams can view anonymised transaction data to investigate disputes or verify payouts. Payment processors see only the minimum information needed to complete your deposit or withdrawal.

Log into Settings > Account Details to update your email, phone or address immediately. For changes to name or date of birth, contact [email protected] with a photo ID. We process corrections within two working days to keep your account accurate.

We use 256-bit SSL encryption on all pages, two-factor authentication for account access, and regular security audits by third-party firms. Withdrawals require identity verification, and suspicious login attempts trigger automatic alerts sent to your registered email address.

Related Pages

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