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Our Terms & Conditions Explained

When you open an account with handicap 1.5, you agree to the terms that keep your account secure and fair for everyone.

Account security and verificationPayment and withdrawal rulesDispute resolution processYour data and account access rightsChanges we may make to these terms

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Your Account Agreement With Us

handicap 1.5 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your relationship with handicap 1.5 from the moment you register. By opening an account, you confirm you're old enough to play where local law permits, that you hold the payment method you use (DANA, OVO, GoPay or QRIS), and that you won't use

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the platform to launder money or breach local regulations. We can suspend or close your account if we detect fraud, duplicate accounts, or breach of these terms. Disputes are resolved through our support team first; if unresolved after fourteen days, formal arbitration may apply. We reserve
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the right to update these terms with thirty days' notice sent to the email on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

NEED HELP WITH OUR TERMS

How to Contact Us About This Policy

Team online

Live Chat Support

Open the chat widget in the bottom-right corner of your account lobby. Our team responds to term clarifications and account-access requests during lobby hours, seven days a week.

Email Support

Send a message to [email protected] with your account email and the specific clause or question. We reply within twenty-four hours on business days.

Account Settings

Visit Settings > Account & Verification to review your registered data, update your contact information, or request a copy of your account records and transaction history.

HOW WE HANDLE YOUR INFORMATION

Security, Data & Your Account Rights

Account Verification

When you register, we verify your identity using the details linked to your payment method. This protects your account and keeps fraudulent registrations off the platform. Verification usually clears in minutes.

Data Retention

We keep your account data, transaction history and communication records for seven years after closure to comply with financial regulations. You can request deletion of non-essential personal data via your account settings.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels. We never store your full payment credentials; only token identifiers are held for future transactions.

Account Access Rights

You own your account and the funds in it. You can request a full export of your personal data, transaction records and gameplay history by emailing [email protected] with your account email.

Cookies & Tracking

We use cookies to keep you logged in, remember your lobby preferences and prevent fraud. You can adjust cookie settings in your browser; disabling them may limit platform features.

Changes to These Terms

If we update terms, we notify you by email at least thirty days before the change takes effect. You can review the old version in your account history anytime.

Frequently Asked About Our Terms

No. One account per person. If we detect duplicate accounts, both are closed and funds are held pending verification. We check via payment method, device ID and IP address to enforce this rule and prevent fraud.

Go to the login page and select 'Forgot Password.' We'll send a reset link to your registered email. If you no longer have access, contact live chat with your account email and we'll verify your identity before helping you regain access.

Generally, no. Withdrawals must go back to the DANA, OVO, GoPay or QRIS account you funded with, for security and compliance. Contact support if your payment method has changed; we can update it after verification.

Our support team investigates disputes within twenty-four hours. If the issue isn't resolved in fourteen days, we proceed to formal arbitration. Check your email and account messages for updates throughout the process.

You own it. Your account balance is your money held in trust. We manage it on your behalf and pay it out when you request withdrawal. Your funds are segregated from our operational accounts and protected by law.

We can suspend your account immediately if we detect fraud, money laundering, duplicate accounts or breach of terms. For other reasons, we give you thirty days' notice and a chance to withdraw your balance before permanent closure.

Inactive accounts remain open and your balance stays yours. We don't charge dormancy fees. If you haven't logged in for two years, we may place the account in read-only mode until you verify your identity again by logging in.

Our Terms & Conditions Explained

How to Contact Us About This Policy

Live Chat Support

Email Support

Account Settings

Security, Data & Your Account Rights

Account Verification

Data Retention

Payment Security

Account Access Rights

Cookies & Tracking

Changes to These Terms

Frequently Asked About Our Terms

01 Can I have more than one account with handicap 1.5?

02 What happens if I forget my password or lose access to my email?

03 Can I withdraw money using a different payment method than I used to deposit?

04 How long does it take to resolve a dispute about a transaction?

05 Do I own the money in my account or does handicap 1.5?

06 Can handicap 1.5 close my account without warning?

07 What happens to my account if I don't log in for a long time?

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